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<div class="logo">Anil Jhamb</div>

<ul>

><a href="#about">About</a></li>

><a href="#expertise">Expertise</a></li>

><a href="#security">Security</a></li>

><a href="#highlights">Highlights</a></li>

><a href="#profile">Profile</a></li>

><a href="#contact">Contact</a></li>

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<h1>Anil Jhamb</h1>

<div class="tagline">Service Delivery & Operations Leader  |  Security Governance  |  AI & Transformation</div>

<p>

A hands-on senior leader with over 30 years of experience across large-scale service delivery, telecom and broadband operations, information security governance, AI-led innovation, analytics, and business transformation. I have led teams, driven outcomes, and built systems — not just managed them.

</p>

<a href="#highlights" class="btn btn-primary">View Highlights</a>

<a href="#contact" class="btn btn-secondary">Contact Me</a>

</div>

<div class="strip-item"><strong>30+</strong><span>Years of leadership experience</span></div>

<div class="strip-item"><strong>750+</strong><span>Team members managed nationally</span></div>

<div class="strip-item"><strong>1.6M+</strong><span>Broadband subscribers served</span></div>

<div class="strip-item"><strong>4</strong><span>Companies led simultaneously</span></div>

<div class="strip-item"><strong>CISO</strong><span>Telesonic Networks & Siti Networks</span></div>

</div>

<h2>About Me</h2>

<div class="sub">Senior executive. Hands-on operator. Problem solver. Innovator.</div>

<p>

I began my career in data communications and network engineering, and over three decades built leadership experience across telecom, broadband, customer operations, enterprise technology, and information security. What sets me apart is that I have always stayed close to the mechanics of delivery — I understand the technology, the data, the processes, and the people required to make things work at scale.

</p>

<p>

I have led national-scale operations across multiple companies simultaneously, managed outsourced contact centres, field teams, NOC environments, and data centres, while driving transformation through analytics, automation, and AI-led innovation. I was among the first in the Indian telecom industry to deploy VoiceBOTs and ChatBOTs in a live contact centre environment.

</p>

<p>

Alongside my operational leadership, I have served as CISO at Telesonic Networks and Siti Networks, and held network risk, vulnerability, and compliance responsibility across broadband operations at Hathway and Bharti Airtel. I bring a strong techno-commercial mindset — I identify the right technology, negotiate costs with vendors, and make solutions feasible and sustainable.

</p>

<p>

Senior leaders have valued my calmness under pressure, structured thinking, speed of execution, strong stakeholder handling, and my ability to lead large transformation programmes within time and resource constraints. I am equally comfortable in the boardroom and on the operations floor.

</p>

</div>

</section>

<h2>Areas of Expertise</h2>

<div class="sub">Broad, deep, and built from doing — not just directing.</div>

<h3>Service Delivery & Managed Operations</h3>

<p>End-to-end service governance, SLA management, escalation handling, cross-functional delivery, vendor management, and continuous improvement across large and complex service environments.</p>

</div>

<h3>Analytics, KPIs & Data-led Management</h3>

<p>Built and guided dashboards, performance reports, and KPI frameworks across multiple departments and functions. Strong ability to identify patterns, outliers, and business insights from complex data sets.</p>

</div>

<h3>AI, Automation & Innovation</h3>

<p>First mover in Indian telecom to deploy VoiceBOTs and ChatBOTs in contact centres. Designed and implemented API-driven automation for field operations, reducing manual effort and improving CSAT significantly.</p>

</div>

<h3>Telecom & Broadband Operations at Scale</h3>

<p>Led NOC operations, GPON/OLT/ONT environments, caching partnerships with Google, Akamai and Facebook, data centre oversight, ISP interconnects, and network vendor management (Cisco, Nokia, F5, Sumavision).</p>

</div>

<h3>Techno-Commercial Acumen</h3>

<p>Identifies the right technology or solution, evaluates options rigorously, negotiates costs with vendors and service providers, and ensures commercial feasibility before deployment.</p>

</div>

<h3>Customer Experience & Contact Centre Leadership</h3>

<p>Managed outsourced contact centres, remote support, field teams, onboarding, and digital adoption programmes serving millions of broadband and cable subscribers across India.</p>

</div>

</section>

<h2>Information Security & Governance</h2>

<div class="sub">CISO experience backed by operational security depth across telecom, broadband, and enterprise environments.</div>

<h3>CISO – Telesonic Networks</h3>

<p>Served as Chief Information Security Officer as an additional role alongside heading other key functions. Responsible for information security strategy, governance, and risk management.</p>

</div>

<h3>CISO – Siti Networks</h3>

<p>Held CISO responsibility alongside the Chief Technology Officer role. Oversaw security governance, compliance frameworks, and risk mitigation across the organisation.</p>

</div>

<h3>Network Risk & Security – Hathway & Bharti Airtel</h3>

<p>Responsible for risk assessment, vulnerability assessment, patch management, compliance, and security-aligned network operations across broadband infrastructure serving millions of subscribers.</p>

</div>

<h3>Governance, Risk & Compliance Orientation</h3>

<p>Brings a structured GRC mindset to operations leadership: executive and board-level reporting, audit readiness, regulatory engagement, and compliance-aligned decision making.</p>

</div>

<h2>Selected Leadership Highlights</h2>

<div class="sub">A few examples of the scale, scope, and outcomes I have been part of.</div>

<h3>National-Scale Operations Leadership</h3>

<p>Simultaneously led customer support, NOC, field operations, and data analytics teams across 4 companies